RETURNS

 

CHANGE OF MIND

Any change of mind requests must be submitted to within 7 days of receiving your order.

All returned products must be returned in a new and saleable condition, in its original packaging. Goods cannot be returned if are a custom order or have been fitted to vehicle, opened, removed from packaging or handled leaving any finger marks scratches grease or dust.

All goods must be returned to Brisbane Road Automotive before the refund can be processed.

All returns will include a re stock fee of 20%.

 

CANCELLING AN ORDER

You may cancel your order if it has not been shipped out. Custom orders cannot be cancelled, regardless of whether it has been shipped or not.

A full refund will be issued to you back to your original form of payment with 7 business days.

 

SUSPENSION RETURNS

All suspension related return requests require before and after height measurements from centre of wheel to guard on each corner.

Suspension final heights are an estimated height and can vary on vehicles depending on what load each vehicle is carrying.

CalOffroad build their suspension systems to be of the highest standard and are developed using the latest equipment with specialist engineers. If you are not happy with the ride quality there can be many factors. Do you have the correct tyre pressure, is there too much weight behind the rear axle, do you have a lot of weight up top? if there are more factors involved we need to know so we can help determine if you need any extras.